FAQs

Q. What is the KPN Fresh Customer Care Number and Customer Support Email address?

A. You can reach us at 1800-571-4777  and [email protected], our team will be right there to assist you.

Q. Where can I change my phone number?

A. You can't change the phone number once you have registered in the KPN app. You can go into the "My Account" section of the app and click on the edit button in the top left-hand corner. This will lead to "Profile Details" and you will see an option to edit your details.

Q. Can I unsubscribe from promotional links and newsletters?

A. Yes, you can easily unsubscribe from promotional links and newsletters. There should be an "unsubscribe" option at the bottom of the emails you receive.

Q. How can I log out of my account?

A. You can log out from the app by navigating to "My Account" and scrolling down to the Logout option.

Q. I'm not receiving OTP.

A. Please check if your app is due for an update. If not, please share the details via [email protected].

Q. Is there a minimum order value?

A. No, there is no minimum order value. You're free to order as little or as much as you want, and we'll do our best to deliver it to you promptly.

Q. Do you charge for delivery?

A. Delivery charges can vary depending on the city and the total value of your order. You can check for the details in the cart page.

Q. How long will it take for my order to be delivered?

A. Delivery time can vary depending on your location, traffic, weather, and the current delivery load. Once you input your delivery address at checkout, we will provide an estimated delivery timeframe.

Q. What are your delivery hours?

A. We are operational between 7 AM to 10 PM on the app and our offline stores.

Q. Do you support bulk orders?

A. While we strive to cater to bulk orders, we must also ensure all customers have access to our products and services. Therefore, depending on stock availability, there may be some limitations on the quantity of certain items.

Q. What should I do if I receive a damaged or defective item?

A. Although we aim to offer the best products, if you receive a damaged, defective, or incorrect item, please contact our customer support team immediately at 1800-571-4777.

Q. Can I cancel my order?

A. Please be advised that orders can only be canceled before they are sent your way to prevent any inconvenience. Once the order is on the way, it will not be possible to cancel it.

Q. Can I edit my order?

A. After placing the order, no changes can be made.

Q. Are there any conditions for order cancellation?

A. Orders can be canceled anytime, except once they"re out for delivery. However, please note that we reserve the right to cancel orders if we suspect fraud or a violation of our terms of service.

Q. What is the refund policy?

A. We aim to ensure complete customer satisfaction. If you are unsatisfied with the quality or freshness of any product upon delivery, we will look into the issue and offer a suitable resolution.

Q. How will I receive my refund?

A. Refunds can be instantly added to your wallet and used for future orders or refunded to the source account.

Q. When will I get my refund?

A. Once the refund process has been initiated, the amount will be returned to your bank account/wallet within 7 business days. If you haven"t received your refund within 7 business days, please write us at [email protected] or call 1800-571-4777.

Refunds to your wallet will be processed within 48 hours, and funds should arrive in your bank account within five to seven business days.

Q. Where does KPN Fresh source its products?

A. We source our fresh produce directly from farms, ensuring high quality and freshness. Other products are sourced from authorized distributors or directly from manufacturers.

Q. What if I made a double payment?

A. If you"ve accidentally made a double payment, contact our customer support team immediately, and they will provide you with the details of the transaction and your order number. We will investigate and initiate a refund for the excess additional payment as soon as possible if applicable.

Q. Can I use multiple payment methods for a single order?

A. Yes, you can. If you have cash in your KPN Fresh wallet or Loyalty Points, you can use them during checkout along with various payment methods such as credit/debit cards, net banking, and digital wallets to make your payment.

Q. What is the expiry date of the amount in my wallet?

A. The expiry date for each wallet credit transaction is mentioned in the app under the wallet transaction.

Q. What are the payment methods that you accept?

A. We accept payments via UPI, NetBanking, Wallets, Debit and Credit cards, as well as cash.

Q. What should I do if money is deducted from my account but I do not receive an order confirmation?

A. In such a case, the amount will be automatically refunded within 5 to 7 business days. If you experience a delay, please write us at [email protected] or call 1800-571-4777 for assistance.

Q. If I have any questions about my order or payment, where can I reach you?

A. For any concerns or queries related to your orders or payments, please get in touch with us via [email protected] or call 1800-571-4777 for assistance.

Q. Where does KPN Fresh source its/their products?

A. We source our fresh produce directly from farms, ensuring high quality and freshness. Other products are sourced from authorized distributors or directly from manufacturers.

Q. Why can't I track my order online?

A. If you're unable to track your order online, it might be due to a delay in updating the tracking information after the order has been dispatched. Please try restarting the app and, if the issue persists contact our customer support team at 1800-571-4777 for help.

Q. Can I update my account information?

A. Yes, you can update your account information anytime by visiting 'My Account' and selecting 'Edit Profile'.

Q. Can I request a product that's not listed on the App/website?

A. If you're unable to find a product on our website, you're welcome to contact our customer service. We strive to fulfill all customer requests and will make every effort to stock the product you're looking for.

Q. Do you sell internationally sourced products?

A. Yes, we sell a variety of products sourced from different countries. The product descriptions on our website usually include information about the product's origin.

Q. Can I email my queries instead of calling customer service?

A. Absolutely! We welcome all types of queries. You can email us at [email protected], and our customer service team will respond as soon as possible.

Q. Do you have multilingual customer support?

A. Yes, our customer support team includes multilingual members to cater to a diverse range of customers. Please let us know your preferred language when you reach out to us.